Appointments
Are you taking new patients?
Yes. Please complete the new patient form before your first visit and arrive 10 minutes early. Some services, such as pharmacotherapy, may have limited places, so call reception to check.
Can I walk in?
No. We see patients by appointment only. Urgent appointments can be arranged when needed through our triage process, so please call reception.
How do I book?
Book online any time through HotDoc, or call (03) 9544 1555 during opening hours.
Do you offer telehealth?
Telephone consultations are available for patients who have been seen face to face at Mediclinic in the last 3 months. The number of phone appointments each day is limited.
Can I get a long appointment?
Yes. Ask reception for a long appointment if you have several concerns, or need to talk about mental health, drug and alcohol use or a complex condition.
What if I’m running late or can’t make it?
Please call us as early as possible. A no-show fee may apply to missed appointments without notice. See our practice policies.
Fees and billing
Do you bulk bill?
We are a mixed billing practice. Some practitioners bulk bill eligible patients at their discretion, including children, people 65 and over, concession and DVA card holders, and care plans or health assessments. See fees and billing.
Can I claim my Medicare rebate at the clinic?
Yes. Bring your debit card and we can process your rebate on the spot.
I’m an international student. Can I use my OSHC?
Yes. We direct bill several OSHC insurers. Bring your student ID and insurance card. More information.
Services
Do I need a referral to see a GP about drugs or alcohol?
No. You can book directly with a GP or our AOD Nurse Practitioner. Your visit is confidential. Drug and alcohol support.
Do you prescribe methadone or buprenorphine (Suboxone)?
Yes. Some of our GPs and our AOD Nurse Practitioner are pharmacotherapy prescribers. Call reception to check availability for new patients. Opioid pharmacotherapy.
Can I see a psychologist at Mediclinic?
Yes. We have onsite psychologists. See your GP first about a Mental Health Treatment Plan to access Medicare rebates. Psychology.
Do you do sexual health checks?
Yes. As a GP Partner of Melbourne Sexual Health Centre we offer STI testing and treatment, PrEP and PEP. Sexual health clinic.
Is there a pathology collection centre onsite?
Yes. Australian Clinical Labs has an onsite collection service. Pathology.
Do you do pre-employment medicals?
Yes, including drug screening, spirometry and asbestos and lead screening. Work medicals.
Visiting us
Where are you?
Factory 25, 14–26 Audsley Street, Clayton South. Turning in from Centre Road, we’re the first building on the left. Contact and directions.
Is there parking?
Yes, there is free onsite parking.
Do your doctors speak other languages?
Yes. Our clinicians speak Mandarin, Shanghainese, Malay and German, and we can arrange a free interpreter through the Translating and Interpreting Service.